When you choose a product from Simrad Yachting, you are automatically protected by a standard service and support program, which includes the following features:
- Two Years Product Warranty*
- Global service networks for the duration of your product warranty
- Easily accessible self help sections, Frequently Asked Questions and e-mail support on the Simrad Yachting website (www.simrad-yachting.com)
- Local customer care lines offering product information, technical assistance and warranty support by technical experts
- A seven working day replace and return policy for qualifying faulty products
In addition to these standard warranty features, Simrad Yachting has now expanded its service offerings with the Advantage Service program. This program, which is free and available to all Simrad Yachting customers, offers the most comprehensive service and support available today.
The advantage service program aims to provide the best possible experience with Simrad Yachting products, even on occasions when support or replacement is required. Simrad Yachting stands for high quality both in its products and support offerings.
The 5-Year Advantage offers comprehensive support for five years, including upgrade options to the latest technology products.
In the event that your product fails, the 5-Year Advantage supports you for a full five years from the date of purchase.
The program features a unique Trade-Up option, where you can upgrade to the latest technology products at a discount price.
In addition, the 5-Year Advantage allows the extension of the discount to complementary products when replacing a faulty product. This includes items such as displays, radar, sounders and autopilots that comprise your overall system.
OnBoard Advantage provides you with warranty service by a Certified Dealer on board your vessel for the first 2 years.
Systems under warranty and valued over $2,500 USD qualify for OnBoard Advantage when they have been installed or certified by a Certified Dealer, or Navico-authorised factory.
Select limits apply to labour and travel related costs as detailed by the program guidelines.
24 Swap Advantage ensures that if a qualifying product is identified as defective within the first year of warranty, you will be shipped a replacement product within one business day*.
The products currently eligible for the 24 Swap Advantage include Simrad NSE, NSO and NSS multifunction displays.
Products covered under this program will change from time to time, so keep an eye on the support section of the Simrad Yachting website.
* country/territory dependent
Exceptional service, unbeatable product knowledge and utmost professionalism – installations and information you can trust.
Certified Dealers within the Advantage Program have the highest levels of product knowledge, installation ability and technical proficiency, allowing you to be safe in the knowledge that your brand new Simrad Yachting products are ready for action whenever you are.
Designated as a Simrad Yachting marine electronics authority, all Certified Dealers complete extensive training. There is a global network of Certified Dealers just waiting to help you make the most of your new Simrad Yachting system - find your local dealer using the locator on the Simrad Yachting website or look for signage in-store.
Certified Dealers have exclusive access to the online Vessel Portal, which provides them with your products’ service history so that you get what you need, when you need it.
A unique tool to virtually build a complete customised onboard system – your dealer can create and order your ideal Simrad Yachting system right before your eyes!
The System Builder Advantage offers you a fast and effective way to determine your personal marine electronic needs – your dealer will take you through the simple program and help you determine the best system for your boat – right down to the Ethernet cables.
Allowing for local currencies, freight and duty, the System Builder also provides detailed installation quotes. Estimates and drawings can also be generated to give you a real sense of your new system.
To find out more about the Simrad Advantage Service program and how to access its unique benefits contact:
• Navico Americas on 1 800 628 4487
• Navico Australia on 1 300 628 426
*subject to terms and conditions of the warranty, available at http://www.simrad-yachting.com/Support/Warranty-Information